Who We Are
ListnHeal.Me is a UK-based counselling service dedicated to secure and compassionate client care.
- Data Controller: Tracy Monk, ListnHeal.Me
- Contact: info@listnheal.me
What Personal Data We Collect
Depending on your interaction with us, we may collect:
- Contact information (e.g., name, email, phone)
- Demographic details (e.g., age, gender, postcode)
- Sensitive data relevant to counselling (e.g., mental health history, session notes)
- Technical data (e.g., IP address, browser type) for security and analytics
- Communication records (e.g., emails, contact form submissions)
We do not collect unnecessary information, and we never use your data for marketing without your explicit consent.
Legal Basis for Processing
We process personal information in accordance with UK data protection law. The lawful bases we rely on include:
- Contract – when providing counselling services and responding to enquiries.
- Legitimate Interests – to maintain records, manage appointments and operate the practice effectively.
- Legal Obligation – where we are required to retain or disclose information by law.
- Vital Interests – where it is necessary to protect someone from serious harm.
As counselling involves the processing of special category (health-related) information, we rely on the provision of health or social care and the management of health or social care systems and services, together with appropriate safeguards to protect your privacy.
How We Use Your Data
We use your information to:
- Deliver counselling services securely and effectively
- Respond to enquiries and manage bookings
- Maintain client records and ensure continuity of care
- Fulfil legal and ethical obligations (e.g., safeguarding)
How We Store and Protect Your Data
- Encrypted databases and secure hosting environments
- Secure email and form submission via SSL/TLS protocols
- Access controls and data minimisation practices
- Regular reviews of data handling and deletion policies
Your data is stored within the UK or EU in GDPR-compliant data centres. We do not share your data with third parties unless required by law or with your explicit consent.
Sharing Your Information
Information is treated confidentially and will not normally be shared with others. However, information may be shared:
- Where required by law.
- Where there is a safeguarding concern or risk of serious harm.
- With professional supervisors, with identifying details removed wherever possible.
- With trusted service providers involved in operating the practice, such as website hosting, email and secure data storage providers.
- Where you have given your consent for information to be shared with another professional or organisation.
Data Retention
Counselling records are typically retained for 7 years in line with professional guidelines. You may request deletion of non-essential records at any time.
Cookies and Analytics
This website uses Google Analytics to help us understand how visitors use the site and to improve its content and performance.
Google Analytics collects information such as:
- Which pages are visited.
- How long visitors spend on the website.
- The type of device and browser being used.
- General geographical location (such as country or region).
This information is collected in an aggregated and anonymised form and is not used to identify individual visitors.
Google Analytics may place cookies on your device to distinguish between visitors and to provide statistical information about website usage.
You can learn more about how Google uses information from websites and apps at: https://policies.google.com/technologies/partner-sites
You can also control or disable cookies through your browser settings.
Data Protection Complaints
If you have concerns about how your personal information is handled, please contact:
Tracy Monk:
Email: info@listnheal.me
Complaints relating to personal data will normally be acknowledged within 30 days and dealt with as quickly as possible.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Website: www.ico.org.uk