Who We Are

ListnHeal.Me is a UK-based counselling service dedicated to secure and compassionate client care.

• Data Controller: Tracy Monk, ListnHeal.Me
• Contact: info@listnheal.me

What Personal Data We Collect

Depending on your interaction with us, we may collect:

• Contact information (e.g., name, email, phone)
• Demographic details (e.g., age, gender, postcode)
• Sensitive data relevant to counselling (e.g., mental health history, session notes)
• Technical data (e.g., IP address, browser type) for security and analytics
• Communication records (e.g., emails, contact form submissions)

We do not collect unnecessary information, and we never use your data for marketing without your explicit consent.

Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent – where you actively agree to provide data (e.g., intake form)
• Contract – when counselling services are provided
• Legal Obligation – to meet regulatory requirements
• Legitimate Interest – to maintain service security and continuity

How We Use Your Data

We use your information to:

• Deliver counselling services securely and effectively
• Respond to enquiries and manage bookings
• Maintain client records and ensure continuity of care
• Fulfil legal and ethical obligations (e.g., safeguarding)

How We Store and Protect Your Data

• Encrypted databases and secure hosting environments
• Secure email and form submission via SSL/TLS protocols
• Access controls and data minimisation practices
• Regular reviews of data handling and deletion policies

Your data is stored within the UK or EU in GDPR-compliant data centres. We do not share your data with third parties unless required by law or with your explicit consent.

Data Retention

Counselling records are typically retained for 7 years in line with professional guidelines. You may request deletion of non-essential records at any time.

Your Rights

You have the right to:

• Access your data
• Rectify errors
• Request erasure
• Object to processing
• Data portability To exercise your rights, contact info@listnheal.me. We will respond within one month.

Cookies and Analytics

Our website does not collect or use cookies to enhance usability and measure engagement. You can manage cookie preferences via your browser. No personal data is stored via cookies.

Contact and Complaints

If you have concerns about data use: Email: info@listnheal.me You also have the right to lodge a complaint with the ICO: www.ico.org.uk